Ticket Management: Monitor incoming Jira tickets, prioritize them according to urgency and team resources, and coordinate with the team to ensure timely resolution. Issue Resolution: Address low-complexity data issues directly or coordinate with technical resources to resolve more complex requests. Priority Coordination: Work with team members and stakeholders to identify and manage work priorities, assisting in setting realistic timelines and expectations. Kanban Board Management: Assist in running the team's Kanban board, keeping tasks organized, and ensuring visibility into current priorities and status. Documentation: Create and maintain documentation of processes, task resolutions, and guidance for routing users to the appropriate resources. Stakeholder Communication: Communicate effectively with stakeholders to understand requirements and relay updates on task progress. SQL Server Support:



Have a foundational knowledge of SQL Server and be open to learning more to support data requests and troubleshooting tasks. Experience as Jr. DBA Experience with SQL Server: Experience and knowledge writing SQL Server queries with a willingness to learn more as needed. Project Management Skills: Familiarity with Kanban or other project management methodologies. Analytical Mindset: Ability to prioritize and triage requests based on urgency and business impact. Documentation Skills: Skilled in creating clear, concise documentation for team processes and user guides. Problem Solving: Ability to identify and resolve basic data issues and coordinate resources for more complex tasks. Team Collaboration: Strong communication skills, able to collaborate across departments to align on priorities and tasks.

📌 Data Support Analyst (México)
🏢 Ntt Data
📍 México