IMI plc
IMI plc is a sector focused organisation at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World.

The Automation platform leverages deep automation technology and applications expertise to improve productivity, safety and sustainability for our customers, Industrial Automation operates across many important industry sectors and is a world leader in supporting customers with motion and fluid control technology.

Our one big team work fairly and effectively but most importantly together to ensure we maintain the foundations that have enabled IMI’s success through over 150 years of heritage.

Role Overview:

Ensure timely delivery of the product to customers, obtaining customer satisfaction and achieving organizational objectives: OTD, DQ, LV

Key Responsibilities:

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- Update and maintain firm customer orders in JDE,



ensuring integrity and timeliness in the information recorded, as well as detect major variations that may be a risk to monthly sales compliance and impact compliance indicators.
- Review, identify and correct errors in JDE, especially in orders received via electronic transfer with main customers, to ensure correct processing and approximate delivery dates for unplanned orders.
- Prepare reports of orders by customer, part number and expiration date from JDE, ensuring traceability and visibility of delivery status, including direct sales orders of components.
- Actively monitor the scheduling of shipments, in coordination with the warehouse. Ensuring the flow of information from shipping in JDE and maintaining customer master data in JDE
- Communicate clearly and professionally in English any changes or disruptions to delivery dates directly to the client, providing timely and proactive feedback on changes.
- Analyze orders with last-minute changes

📌 Customer Service (Quintana Roo)
🏢 Imi
📍 Quintana Roo