*This is a remote position*
DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, including Atlanta, that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must.
Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.
Position Summary:
Remote Market Agents provide end-to-end remote support to customers throughout the vehicle pickup, usage, maintenance, and return process. Acting as the primary point of contact, agents assist customers via phone, email, SMS, and messaging tools to ensure a smooth customer experience. Responsibilities include coordinating vehicle setup and pickup, managing documentation, handling maintenance and repair issues,
coordinating vendors and towing services, supporting accident and claims follow-ups, and ensuring timely customer and vendor communications. Agents work independently while collaborating with internal teams to ensure operational efficiency and customer satisfaction across remote markets.
Essential Duties and Responsibilities (include, but are not limited to the following):
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- Assist customers with remote vehicle pickup through phone calls, SMS, email, and messaging platforms
- Guide customers through vehicle setup prior to pickup and ensure all required documentation is completed and submitted after pickup
- Update internal systems accurately with customer, vehicle, and service information
- Receive, document, and manage customer-reported issues including mechanical concerns, tire repairs or replacements, towing needs, and service requests
- Schedule service appointments with approved vendors and identify new vendors
📌 Remote Markets Agent (México)
🏢 Whip
📍 México