Job Title: Senior Service Desk Engineer
Type: Full-Time, Onsite (With occasional remote flexibility)
Working Hours: Mondays - Fridays 8:00 am - 5:00 pm EST
Compensation: $50,000 - $60,000 annually (salary based on assessment)
Location: Lewisburg, Pennsylvania (within 20-mile radius)

About the Company:Our client is a leading Managed Services Provider (MSP) delivering innovative IT solutions and services. Our focus is on helping organizations transform their IT environments, improve business operations, and enhance security. Join our dynamic team and be part of a company that's driving technological advancement and delivering exceptional value to its clients.

Job Description:We’re looking for a Senior Service Desk Engineer with strong networking skills to join our IT support team. This role involves advanced technical support responsibilities, complex troubleshooting, and hands-on experience with network-related tasks. You’ll be handling escalated issues, collaborating with cross-functional IT teams,



and ensuring the smooth operation of our technical environment—especially on the networking side.

Key Responsibilities:
- Technical Support:
- Provide advanced support for end-users, resolving complex issues beyond basic troubleshooting.
- Troubleshoot network-related issues such as connectivity problems, VPN access, and configuration errors.
- Handle escalated tickets from lower-level teams and offer mentorship when needed.
- Install, configure, and update hardware and software for users.
- Network Support & Troubleshooting:
- Diagnose and resolve LAN/WAN issues, including routers, switches, firewalls, and related infrastructure.
- Proactively monitor network performance to prevent downtime.
- Support and troubleshoot VPN, remote access setups, and security-related configurations.
- Maintain and support network hardware such as wireless access points and peripherals.
- Incident Management:
- Take ownership of complex or high-priority incidents and ensure timely resolu

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