Since 1998, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries. With 70+ offices worldwide and 4,000+ employees, and Shiji Americas launching in 2016, we are growing by leaps and bounds. Come join us and be a part of a dynamic global organization where together we can revolutionize the hospitality software market Job Summary: The Level 2 (L2) PMS Support Specialist will be responsible for providing advanced technical support for Shiji’s Property Management System (PMS) and related products. This position involves troubleshooting and resolving complex customer issues, providing guidance to Level 1 (L1) Support Specialists, and collaborating with cross-functional teams to ensure timely resolution of escalated cases. The L2 PMS Support Specialist will also be responsible for maintaining service level agreements (SLAs), delivering high-quality customer interactions,



and fostering positive client relationships to drive satisfaction and retention. Additionally, the L2 PMS Support Specialist will contribute to product improvement by sharing valuable feedback, participating in training sessions, and refining internal support procedures. What You’ll Do: Provide level 2 (L2) global customer support for the Shiji Enterprise Platform PMS application and related products, ensuring timely and accurate resolution of advanced technical issues. Troubleshoot and resolve complex technical issues related to Shiji’s Enterprise Platform (PMS) and related products, ensuring exceptional customer service, uninterrupted system functionality, and minimize downtime. Support Level 1 (L1) Support Specialists by handling escalated cases, providing technical guidance, and escalating bugs or defects to the General Development team via the JIRA ticketing system, ensuring an efficient and effect

📌 Support Specialist (México)
🏢 Shiji Us Careers
📍 México