The Airline Support Specialist supports our airline client onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our railway partner, and maintains a strong focus on providing professional, courteous, and friendly service to our valued customers.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as API’s on-site liaison with the airline, providing support, guidance, and training.
- Process client requests received from the airline through the API Operations system. Assess all customer needs.
All responses must be prompt, well-informed, accurate and professionally executed.
- Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
- Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.




- Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
- Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
- Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.
- Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airlines schedules and unforeseen situations.
This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
- Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional ma

📌 Airline Support Specialist (Ciudad de México)
🏢 Accommodations Plus International
📍 Ciudad de México