The Impact You'll Make

As our new Customer Quality Engineer Jr., you will support the Quality team by analyzing data, following up on quality related activities, analysis and resolution of customer complaints, ensuring timely responses and help improve customer satisfaction

What You’ll Be Doing

- Analyzing customer complaint KPIs such as PPMs and response time.
- Analyzing and following up on customer complaints using problem solving tools such as 8D, 5 Whys, and Ishikawa diagrams to identify root causes.
- Monitoring and tracking corrective actions derived from customer complaints, verifying their proper implementation and effectiveness.
- Supporting customer communication regarding complaint status and implemented actions.
- Coordinate and participate in containment actions and inspections with internal teams and external partners to protect customers quickly

What We're Looking For

- Advanced English (written and spoken).
- Strong analytical skills and structured problem-solving mindset.
- Bachelor's degree in engineering, Manufacturing, Quality, or a related technical field.
- 1-2 years of experience in quality functions
- Proven experience in customer quality, manufacturing quality, or engineering roles with direct exposure to complaint handling

What You'll Get From Us

- We promote from within and support your learning with mentoring, training, and access to integral opportunities.
- You’ll have flexibility, autonomy,



and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

📌 Customer Quality Engineer JR. (Ciudad Apodaca)
🏢 Danfoss
📍 Ciudad Apodaca