Samsara is looking for an experienced Quality Assurance professional for the General Customer Support organization. The Quality Analyst will partner with support leadership on quality initiatives that reflect the organization's commitment to customer experience and support the broader Support organization’s strategy. You will support the Operations and Service Delivery teams, providing feedback and business intelligence to drive improvements to the customer experience.
The ideal candidate has deep expertise in quality assurance operations for technical and non-technical customer support teams and has experience deep diving into data to identify opportunities that will have a direct impact on the customer experience. This role will join a team in a building mode, and a successful candidate will help create a sustainable quality culture. The role reports to the Manager of Support Quality Programs and is part of Operations & Strategy, a team responsible for Service and Process Excellence for Samsara’s global Customer Support organization.
This is a hybrid position requiring you to work from our Mexico City office. You must reside within a 1.5-hour commuting distance from the office.
You should apply if:
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- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development and countless opportunities to experiment and master your craft in a hyper-growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, bold ideas for our customers.
- You want
📌 Support Quality Analyst (México)
🏢 Samsara
📍 México
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