Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.
Oversees the day-to-day work of technical support specialists engaged in engineering activities including design, test, check-out, modification, fabrication and/or assembly of prototype products.
Responsibilities:
- Provides direction to technicians in the application of process, procedures, and troubleshooting/repair of complex instruments or testing equipment
- Ensures resources maintain compliance with quality process and standards
- Establishes and maintains lines of communication with engineering and software development on design, reliability and maintenance issues; reports trends, identifies urgent crises and recommends solutions to complex issues
- Manages and champions trainings to improve technical knowledge of the support team; ensures technicians are properly trained and able to provide accurate and responsive solutions
- Acts as an escalation point to analyze and interpret test information to resolve complex design-related problems
- Estimates timeframes for complex projects and oversees the completion of assignments within specified time, quality, and cost parameters
- Identifies process improvement and verification activities; develops and appl
📌 Supervisor Technical Support (Ciudad de México)
🏢 Zebra Technologies
📍 Ciudad de México
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