We are looking for a highly skilled Technical Project Engineer to lead end-to-end implementation of customer communication platforms (CCaaS and UCaaS). In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.
If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.
Duties and Responsibilities
- Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare
- Own and manage 1–2 concurrent client implementations depending on workload
- Conduct project scoping, requirements gathering, and solution design with clients
- Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems




- Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
- Support integration and configuration of APIs and connected systems where applicable
- Facilitate client onboarding sessions, training, and implementation workshops
- Serve as the primary point of contact for clients throughout the implementation lifecycle
- Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success
- Ensure smooth transition to vendor support or operations teams after go-live
- Create and maintain implementation documentation, onboarding guides, and technical playbooks
- Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time

Technical Expertise
- Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)
- Strong understanding of system configuration,

📌 Technical Project Engineer (México)
🏢 Hireframe
📍 México