Are you a detail oriented professional who thrives in a systems driven environment? We are looking for a dedicated Account Operations Specialist to join our team and provide critical support to our sales operations during our evening shift (11:00 AM to 8:00 PM MX time).

In this role, your precision and work ethic are the engines that keep our sales process seamless. If you have a background in digital platforms, high-volume customer support, or data management, we want to hear from you.

Responsibilities

You will serve as the operational expert, ensuring everything from customer configuration to incident resolution is handled with impeccable accuracy.

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- Core Operational Support: Manage and prioritize incoming support queues, responding promptly to chat, email, and operational queries from both customers and agents.
- System & Ticket Management: Create, update, and track incident tickets using systems such as Azure ADO, Halo, and Smartsheets.
- Account Configuration: Support the enrollment process for new customers by assisting with configuration, mapping,



and data loading (via FTP or other processes).
- Data Quality & Auditing: Develop precise import files for promotions, perform rigorous data audits, and manage the activation/deactivation of products and certifications.
- Platform & Sales Support: Provide rapid-response assistance to the sales floor regarding system errors and platform issues to ensure zero downtime.
- Collaboration: Work closely with management to ensure all products are configured and functioning according to the specific needs of the sales team.

Requirements

We are seeking a candidate with a strong professional background and the discipline to manage a specialized schedule.

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- Experience: A minimum of 2 years of professional experience in a call center, technical support, or a high-volume corporate environment.
- Technical Proficiency: Strong experience with CRM systems, digital marketing platforms, and G Suite/Microsoft Office.
- Excel

📌 Sales Support Specialist (México)
🏢 arrivia. Go far in the travel industry.
📍 México