Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Role Summary

The Service Delivery Manager is responsible for overseeing and implementing service management processes related to service provisioning, support, and business relationships within the ITSM domain. This role involves ensuring the consistent implementation, management, and continuous improvement of processes such as incident, request, problem, configuration, knowledge, service catalog, service level, continuous improvement, and change management across the organization.



The Manager plays a crucial role in aligning business requirements, operational expectations, and reporting on service quality metrics, while also focusing on efficient process management to meet customer needs.

This position will be responsible for undertaking various activities encompassing planning, implementations, and continuous process management to effectively identify and fulfill the requirements of our valued customers.

Responsibilities:

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- Owns IT service management (ITSM) processes and ensure the ongoing adherence and adoption through compliance reporting and education
- Manage the service provided by Supplier teams working with the Integral Service Management Office to ensure management and governance of IT Service Management processes
- Provide ongoing input into continuously improving service management processes and implementation within ITSM tools
- Develop quality metrics (Power BI) for service management proc

📌 Senior Delivery Manager (México)
🏢 Orion Innovation
📍 México