We are looking for an experienced and forward-thinking AI & Telephony Collections Product Owner to lead the digital transformation of our Collections function. This role will be pivotal in driving the design, development, and implementation of
AI-driven capabilities and telephony enhancements to improve recovery rates, and operational efficiency.

The idóneo candidate will combine strong analytical and strategic thinking with hands-on experience in AI technologies, telephony platforms.

Challenges that await you:

AI Strategy and Implementation

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- Define and execute the AI roadmap for Collections, focusing on improving customer contact efficiency, segmentation, and recovery performance
- Lead the design, testing, and deployment of AI voice bots and
conversational AI (both internally developed and through external vendors)
- Collaborate with data science, engineering, and operations teams to integrate machine learning models for risk segmentation, optimal contact strategy, and payment prediction




- Evaluate and select AI partners and platforms; manage relationships with external technology providers
- Ensure AI tools comply with local regulations, data privacy, and ethical AI standards

Telephony Strategy and Optimization

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- Own the telephony product roadmap for the Collections area, ensuring robust infrastructure and continuous improvement of KPIs such as contact rate, right-party contact, call quality, and agent utilization
- Partner with internal telephony and IT teams to enhance system stability, reporting, and routing logic
- Design and execute A/B pilots to test new dialing strategies, call routing setups, and campaign optimizations

What makes you a great fit:

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- Bachelor’s degree in Business, Engineering, Computer Science, or related field
- 4+ years of experience in product ownership, digital collections, or telephony strategy (preferably in financial services or fintech)
- Strong knowledge of AI technologies, conversational AI, and voice automation solu

📌 AI & Telephony Collections Product Owner (México)
🏢 Plata Card
📍 México