With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a general and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Position Summary:
Responsible for receiving, evaluating and logging calls from employees, contractors,
the public and law enforcement agencies concerning fires, medical emergencies and alarms for proper action. Operator must be able to assess and log all incoming calls regarding equipment failures and dispatch service organizations appropriately Communicate with the Security leadership team and/or calls to fire or police departments.
Principal Accountabilities:
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- Answer and evaluate calls and alarms for proper action and disposition by Security Services team. Operate and monitor a computerized security system equipped with monitors and CCTV. Refer information and emergency calls for assistance to appropriate party (Security Services leadership team, Facilities team, local municipal agencies (fire/police), etc.
- Document information received accurately and promptly while receiving new information in writing and in Security database.
- Function effectively in a high-volume, multi-tasking environ
📌 Security Console Operator (México)
🏢 American Express
📍 México
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