Customer Success Representative | Mexico (Hybrid) Join a global leader in industrial protective solutions. Are you passionate about delivering an exceptional customer experience while collaborating across Sales, Supply Chain, Operations and Inventory Planning? If you thrive in a fast-paced B2B environment where customer satisfaction and operational excellence are equally important, we'd love to hear from you.

We are looking for a Customer Success Representative to support customers across Mexico and South America , serving as the primary point of contact throughout the order lifecycle—from order entry to successful delivery.

What you'll do Build strong relationships with approximately 20 assigned customer accounts . Manage customer orders with high accuracy while ensuring an exceptional customer experience. Coordinate closely with Sales, Operations, Supply Chain and Inventory Planning to ensure on-time fulfillment.

Provide product information, pricing support and order status updates. Resolve customer inquiries, delivery issues and billing-related questions. Monitor inventory availability and proactively communicate supply updates.

Maintain accurate customer and order information within SAP . Support the sales team by identifying opportunities and contributing to pipeline generation (no hunting or quota-carrying responsibilities). Ensure service excellence while meeting established response-time KPIs.

Success in this role means Responding to customer requests within 12 hours .



Processing and attending customer orders within 24 hours . Maintaining 99% data entry accuracy . Delivering an outstanding customer experience across every interaction.

What we're looking for 3–5 years of experience in Customer Success, Customer Service, Order Management, Inside Sales Support or Sales Operations within a B2B manufacturing or industrial environment .

Experience managing customer orders from receipt through delivery. Hands-on experience using SAP ERP (required).

Experience with Microsoft CRM or similar CRM platforms is a plus. Strong understanding of supply chain, inventory coordination and customer order processes. Excellent communication, problem-solving and organizational skills. Ability to prioritize multiple customer requests in a fast-paced environment.

Advanced

English (written and spoken) is required, as you will collaborate with regional and international stakeholders. Preferred industry experience We particularly welcome candidates from industries such as: Industrial Manufacturing Packaging Protective Films Chemicals Adhesives Automotive Industrial Distribution Building Materials Work Model Hybrid Based in Mexico If you enjoy building long-term customer relationships, coordinating cross-functional teams and making a direct impact on customer satisfaction, we'd love to connect with you. Apply today and become part of a general organization committed to innovation, operational excellence and customer success.

📌 Customer Success & Order Management Representative (Ciudad Apodaca)
🏢 Antal International
📍 Ciudad Apodaca