Case Management Team Lead / Operations Manager

Lead People. Drive Performance. Deliver Results.

Guadalajara, Jalisco, México
On-Site
Full-Time

Help Lead the Team Behind the Mission

If you're passionate about developing talent, improving operational efficiency, and creating measurable impact, we'd love to hear from you.

Why This Role Matters

As our Case Management Team Lead/Operations Manager, you will oversee the daily operations of our Case Management department and mentor the next generation of Case Managers.

You'll balance leadership with hands-on production to ensure operational excellence, team development, workflow efficiency, and outstanding client outcomes.

Your leadership will directly influence team performance, settlement velocity, client satisfaction, and the organization's continued growth.

Compensation & Benefits

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- Twice a month, USD salary compensation
- Leadership performance bonus opportunities
- Career advancement within a rapidly growing organization
- Professional leadership development and ongoing training
- Collaborative,



high-performance work environment
- Modern office located in Guadalajara's premier financial district

What You'll Do

Team Leadership & Development

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- Lead, mentor, and develop a high-performing team of Case Managers.
- Deliver structured onboarding and training programs for new team members.
- Coach employees through regular feedback, performance conversations, and professional development.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Identify high-potential employees and support internal career progression.

Operations & Workflow Management

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- Manage daily case assignments and workflow distribution across multiple operational teams.
- Monitor pipeline health, workload balancing, and case progression to maximize efficiency.
- Ensure adherence to internal service standards, timelines, and operational procedures.
- Continuously evaluate workflows and implement process impro

📌 Case Manager Team Lead (Guadalajara)
🏢 Legal Management Group
📍 Guadalajara