About the Company
We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.
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The Casago University (CGU) Agent provides essential technical assistance and system support to employees across all Casago branches and franchises. Reporting to the CGU Director, this position focuses on troubleshooting system-related issues, maintaining data accuracy, and ensuring employees can effectively use Casago’s platforms and tools. As a key member of the support team,



the CGU System Support Agent works closely with various departments to resolve technical challenges, manage system functionality, and improve operational efficiency. This role requires strong problem-solving skills, attention to detail, and the ability to provide clear, concise technical guidance.

Workplace Environment + Expectations

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- In-person local office worktime required.
- Reliable transportation required.
- Typically a Monday - Friday workweek with expectations to be adaptable to support the needs of the business.
- Occasional travel less than 10% of the time.
- To be based in Puerto Peñasco.
- Having a high English proficiency.

Compensation

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- $30017 - $36583 / monthly MEX. Actual salary will vary based on skills, experience, education, and/or location.
- Learn more about company benefits and perks below.

Essential Job Functions

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- Technical Support & Systems Management:

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- Respond to and resolve syst

📌 Casago University Agent (México)
🏢 CASAGO
📍 México