EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through general simplicity with trusted transparency.
WHAT YOU WILL DO:
The Desktop Support Associate will play a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organization and will provide hands-on support for hardware, assist with equipment lifecycle activities, and contribute to the overall inventory and logistics operations.
KEY RESPONSIBILITIES:
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- Fulfill materials and equipment requests efficiently and accurately
- Deploy desk setups and monitor configurations
- Provide desk-side support and manage quick-fix solutions
- Collect IT equipment for terminations, upgrades, or decommissions
- Assist with internal desk moves and hardware relocations
- Provide troubleshooting and Tier-1 support where appropriate
- Maintain and restock IT cabinets and vending machines
- Perform Level 1 vending machine maintenance (training provided)
- Conduct vending machine planogram changes, relocations, and decommissions
- Proactively manage inventory within deployment scope
- Track all hardware using internal data systems to ensure traceability
- Manage e-waste logistics and support donation requests
- Receive inbound hardware and conduct physical inventory counts
- Support LATAM shipments and coordinate outbound logistics as needed
- Work closely with regional inventory teams to align operational efforts
- Participate in cycle counting and contribute to overall stock accuracy
- Complete special projects as assigned by site leadersh
📌 Desktop Support Associate (México)
🏢 Eos
📍 México
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