WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT DURANGO, MEXICO

Job Title: Desktop Support Technician
Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy)
Job Type: Full-Time
Location: Calle 5 de Mayo # 707 Poniente, Colonia Vicente Guerrero Centro. C.P. 34890
Excis is a general IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us
What You’ll Do:

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• Provide IT support for incidents, service requests, and general queries via phone, remote access, email,



and onsite visits; resolve issues using ServiceNow and document actions accordingly.
• Deploy and maintain IT equipment (PCs, laptops, Cisco phones, mobile devices, etc.), support application rollouts, perform asset management, and act as a liaison between IT Operations, customers, and external service providers.
• Perform reporting and management tasks, including escalation handling, SLA adherence tracking, knowledge sharing, and maintaining internal IT processes and documentation.
Requirements
What you need

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- 3–5 years of experience in IT support roles
- Proficiency with Windows 10, macOS, and Microsoft Office Suite
- Imaging and deploying Windows OS
- Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)
- Experience supporting networked printers and AV systems
- Familiarity with asset management and inventory tracking
- Outstanding customer service and interpersona

📌 Desktop Support TechnicianMX (Vicente Guerrero)
🏢 Excis Compliance
📍 Vicente Guerrero