Checkout.com in Mexico City is hiring a Merchant Care Analyst I to provide timely responses to merchant inquiries across channels. You will work with a knowledge base, resolve issues, and escalate complex cases with clear context to senior teams.
You'll need 2+ years in technical support or fintech, a degree in CS/Tech/Engineering, and strong communication. Familiarity with Zendesk/Salesforce, Postman, SQL, and analytics tools is a plus. Hybrid work available.
📌 Merchant Care Specialist (Ciudad de México)
🏢 Checkout.com
📍 Ciudad de México
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