Plata es una empresa de tecnología y servicios financieros digitales que busca convertirse en la primera opción de servicios financieros en el mercado mexicano que brinda a todos sus clientes soluciones financieras a través de la inclusión, la simplicidad, la conveniencia, la confianza y la seguridad.
Fue fundada en 2022 por ejecutivos e inversores que han creado algunas de las empresas y soluciones más innovadoras y exitosas en la industria de la banca digital en todo el mundo.
Position Objective:
Ensure operational stability, scalability, and performance of Mesa de Control by owning operational KPIs, resource prioritization, process governance, and cross-functional execution. Accountable for monthly service levels, operational risk control, and continuous improvement across multiple operational streams.
Main Responsabilities:
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- Own and manage Mesa de Control operational KPIs (SLA, backlog, rework, error rate, productivity, turnaround time)
Ensure monthly delivery targets are met across teams/shifts
Identify capacity gaps and reallocate resources accordingly
Manage operational trade-offs between speed, quality, and risk
- Ensure full compliance with approved procedures, regulatory requirements, and internal controls
Monitor and mitigate operational risks impacting service levels or regulatory exposure
Escalate structural risks and propose mitigation plans
- Define and standardize operational procedures and documentation frameworks
Oversee implementation of process updates across multiple teams
Ensure consistency of execution across shifts and operational units
- Lead initiatives aimed at reducing manual effort, increasing automation, and improving cost-efficiency
Analyze productivity and operational cost drivers
Drive structural process improvements with measurable impact
- Drive operational improvement initiatives aimed at reducing manual effort, minimizing errors, and improving turnaround time
- Act as operational owner in interactions with Product, Compli