The Quality Control team safeguards the quality of operations across every division at Plata. Backed by a large team of specialists and AI-driven checks, we detect quality issues. Your mission is to close the loop — to take ownership of those findings end-to-end, connect the operational and product teams, and make sure problems actually get solved rather than just flagged.
Challenges that await you:
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- Monitor quality dashboards and metrics across our operational and product teams to spot anomalies, gaps, and recurring issues
- Dig into the root cause of every issue — across operations, product, the knowledge base, and the technical setup — to understand why it happens, not just that it happens
- Own the quality-improvement loop end-to-end: turn raw findings from our QC platform into a clear, prioritized action plan
- Coordinate fixes across operational and product teams: set tasks with the right owners, agree on timelines, and follow through until they’re closed
- Build and prioritize a backlog of quality issues and plan their resolution quarter by quarter
- Partner with our L&D; / training team to roll out training where the fix belongs in operations
What makes you a great fit:
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- 1–2 years of experience in a similar analytical, business, or process role
- Confident with numbers and metrics, with sharp logic and structured problem-solving
- A proactive, persistent, get-it-done attitude — you enjoy chasing a problem across teams until it’s actually solved, not just reported
- Strong communication skills: you’ll be working hand-in-hand with operational teams every day
- Willingness to relocate to Mexico City and work closely with operational teams and stakeholders across multiple product domains
- B2 or higher English level for effective communication with an international team
Your bonus skills:
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- Hands-on experience working with analytics independently
- Experience running tests / experiments and working with product metrics
Our ways of working:
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In
📌 Business Analyst Junior+ (México)
🏢 Plata Card
📍 México
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