Company DescriptionBlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.
We are a general organisation with headquarters in London and additional offices in India, Mexico, US and Japan. We are made up of 120 individuals from more than 20 different countries.
We promote an open minded environment and encourage our employees to create their own success story in this high performance environment.
Location: Guadalajara, Mexico
Department: Technical Support

Job DescriptionA Support Engineer Level 1 plays a critical, customer-facing role within BlueOptima’s Customer Success Organisation. As a product expert with a strategic, customer-service-oriented mindset, this engineer is responsible for the technical aspects of customer success, including onboarding, training, and support.



Acting as a coach and trusted advisor, the Level 1 Engineer works to understand the customer’s technical objectives, designs a tailored implementation plan, and guides them through full adoption of BlueOptima’s Active MultiSite product suite.
Full, structured training for BlueOptima products will be provided, with opportunities to gain industry-standard certifications in relevant technologies.
Key Responsibilities
- Onboarding: Engage with customers remotely to assist with onboarding activities, proactively participating in the sales-to-services transition to understand their challenges and requirements.
- Adoption: In partnership with the Customer Success Manager (CSM), maintain a deep understanding of the customer's technical infrastructure and objectives to ensure the full adoption of BlueOptima's software.
- Ongoing Improvement: Continually seek improvements to products and processes, captur

📌 Support Engineer Level 1 (México)
🏢 BlueOptima
📍 México