Company DescriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job DescriptionCustomers
• I ensure customers receive a consistent level and level of service by focusing on measuring and maintaining quality through a quality framework.
• I am proactive in using all the tools and materials to support business growth with the customer in focus.
• I will act as the Voice of the Customer by collecting and collating feedback, developing reports and providing insights and analysis via contact information sampling and using the methodology defined in the quality framework.
• To improve the customer shopping experience, I am responsible for the updating of information for accuracy and relevancy on our self-serve tools and websites, in conjunction and partnering with other departments such as PR, Marketing, and Sales
Commercial
• Proactively working with business departments in the contact centre, to understand the business plan and long-term development needs based on customer service requirements.
• Understanding the IKEA range and business goal, and be good at find out the potential performance improvement opportunities in the contact c
📌 Customer Care Centre Specialist (Ciudad de México)
🏢 Ikano-Retail
📍 Ciudad de México
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