The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Region of impact: North America.
Basic Qualifications
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- Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.
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- Ensure all shipment details and references are entered accurately and on time in the Uber Freight systems.
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- Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.
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- Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues.
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- Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.
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- Ensure that the Uber Freight system reflects accurate and up-to-date information for all active shipments.
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- Train and support interns or new team members on daily execution tasks and best practices.
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- Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.
Preferred Qualifications
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- At least 1 - 2 years of experience in freight forwarding, logistics coordination, or 4PL operations. Experience in Intermodal is a plus.
- Strong organizational and multitasking skills in a high-volume, time-sensitive environment.
- Excellent communication skills (written and verbal), customer-focused mindset.
- Attention to detail and ability to follow struct
📌 Customer Support Specialist II (México)
🏢 Uber Freight
📍 México
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