Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Mexico City

ID: 19964

Hybrid position to work 3 days a week at the Mexico City office.

Responsibilities and Duties

Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
Providing mentorship and guidance to junior team members to ensure successful resolution of issues
Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
Automate manual processes to increase efficiency and reduce risk.
Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
Work closely with the engineering team to drive resolution of client issues.
participate in on-call rotations and respond to incidents as needed.
Continuously improve processes and systems to increase reliability and reduce risk.




Influence and suggest improvements on roadmap for enhancing Marquee client experience.
Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Key criteria:
Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
Must have a basic knowledge of UI and API integration.
Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Mandatory Skills: Java or any object-oriented programming language, Linux, SQL (between Linux and SQL, candidate should be strong in at least one of them)

Basic Qualifications (Required skills)

· Bachelor’s degree in information technology, Computer Information Systems, Computer Science, or a relat

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