IndustryCustomer Service and Client Relations
Work ArrangementRemote
Job TypeFull-time
Work ScheduleMonday–Friday
40 hours per week
Must maintain significant overlap with PST business hours
Locations:
- Philippines: Manila, Cebu, Davao
- LATAM: Mexico City (Mexico), Bogotá (Colombia), São Paulo (Brazil), Buenos Aires (Argentina)

About Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us?At Pearl,



we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the CompanyOur client is a fast-growing telehealth company transforming access to peptide therapy through a modern, direct-to-consumer model. Operating within the digital health and wellness space, the company combines medical innovation with high-touch customer care to deliver personalized treatment journeys.
They are building a premium, concierge-level experience for customers seeking optimized health solutions, with a strong focus on operational excellence, compliance, and scalable systems.
Role OverviewThe Customer Support Concierge serves as the frontline of the customer experience, ensuring every patient feels supported, informed, and cared for from first inquiry through ongoing treatment. This role blends white-glove service with operational precision, overseeing order

📌 Customer Support Concierge (México)
🏢 Pearl
📍 México