Key Responsibilities

-
- Adhere to Mystery Shopper guidelines and all service standards.
- Attend work as scheduled, maintaining a professional appearance in accordance with management dress code standards.
- Maintain professional relationships with all colleagues, members, guests, and visitors.
- Demonstrate a positive, service-oriented attitude towards guests, visitors, and members, responding proactively to their needs and ensuring timely resolution of any issues.
- Communicate effectively with other departments regarding daily activities and operational matters.
- Maintain a safe, clean, organized, and fully stocked work environment.
- Implement, monitor, comply with, and enforce all company policies, procedures, and standards, as well as applicable local, state, and federal regulations.
- Play a central role, under the guidance of the Head of Membership and Membership Director, in maintaining and managing a Membership Committee of approximately 25 members representing key creative industries, with balanced representation across gender, age, experience levels,



and geographical backgrounds.
- Schedule, organize, and chair Membership Committee meetings approximately every three months throughout the year to review, discuss, and evaluate all new membership applications as a group, ensuring an appropriate number of suitable members are approved to meet budgetary targets. Additionally, gather both positive and constructive feedback regarding the House’s development, service levels, facilities, and overall member perception.
- Ensure Membership Committee members remain productive in generating high-quality membership applications through regular communication, reminders to submit forms prior to meetings, and ongoing participation in application approvals. Address underperformance through direct conversations and refresh committee membership when necessary.
- Oversee the daily management of the Membership Administration team. Act as a liaison when necessary to resolve

📌 Membership Manager Los Cabos (México)
🏢 Soho House
📍 México