Concord is a full-scope loan servicer delivering compliant, versátil, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
As a Credit Reporting Associate (Operational Compliance) at Concord Servicing, you will investigate and resolve credit report disputes submitted by consumers, ensure compliance with the Fair Credit Reporting Act (FCRA) by thoroughly reviewing credit information, verifying accuracy, and addressing any discrepancies or potential errors related to a person's credit history. The Credit Reporting Associate will communicate directly with consumers to understand their concerns and may handle cases involving alleged identity theft or fraud.
As a Customer Service Manager for our Mexico (MX)



operations, you will be responsible for overseeing the execution of customer service strategies and ensuring high levels of customer satisfaction within our service framework. Your role will encompass managing a diverse team, streamlining processes, and fostering an environment that promotes excellence in customer engagement.
Key Responsibilities:
- Develop and implement effective customer service policies and procedures to enhance customer satisfaction.
- Lead, mentor, and coach customer service representatives to achieve high performance and meet service goals.
- Monitor and evaluate team performance against targets and provide feedback aimed at continuous improvement.
- Handle escalated customer inquiries and complaints professionally to ensure resolution.
- Collaborate with other departments to enhance service delivery and customer experience.
- Prepare and present reports on customer ser

📌 Customer Service Manager MX (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México