Company DescriptionAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.​

Job DescriptionWe are looking for a proactive Infrastructure Analyst with excellent technical skills to join our team. If you are passionate about ensuring the correct functioning of technology and providing quality support, this is the opportunity for you
Key Accountabilities
- Ensure the proper functioning of equipment (Laptops, Desktops, Cell Phones, etc.).
- Provide personalized technical support to users.




- Guarantee compliance with SLAs (Service Level Agreements) for requests and incidents.
- Keep Nielsen's equipment inventory updated.
- Manage equipment warranties.
- Provide support for business projects.
- Follow up on financial processes, including invoice management with local vendors.
- Offer hands-on support to the Telecom & Hosting team.
- Guarantee the high availability of IT Services.
- Maintain close contact with leaders, managers, and users to cover their IT needs.
- Ensure the follow-up of general IT processes.

QualificationsThis is an in-office position, located at our Guadalajara headquarters.
- Previous Experience: 2 to 4 years of experience in technical support for Laptops, Desktops, and Cell Phones.
- Operating Systems: Knowledge in operating systems (Windows, Unix).
- Applications: Google Apps support.
- Training: Ability to train and guide users in the use of tools.
- Provider Manage

📌 IT Infrastructure Support Technician I (Guadalajara)
🏢 The Nielsen
📍 Guadalajara