You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Designs, develops and maintains technology systems for use by external and internal customers.

Responsibilities:

· Responsible for ensuring the seamless and efficient operation of critical IT platform

· Leveraging ITIL principles, manage incidents, problems, and changes, while proactively monitoring performance and coordinating equipment installations

· Optimizing service delivery through streamlined workflows and tools,



ensuring that IT services effectively meet the evolving needs of colleagues

· Strong focus on data-driven decision making, continuous improvement, and a proactive approach to risk mitigation to ensure the highest levels of operational excellence

· Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance

· Partner with appropriate supporting teams to ensure operational readiness throughout the application lifecycle.

· Lead the team to implement runtime operation best practices around observability and resiliency.

· Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures

· Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues

· Participate in inciden

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