About the Role

We’re seeking a high-performing COO with deep operational experience inside a personal injury law

firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-
department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning

position — it’s for someone who has already operated in the trenches of PI and knows how to make
every part of the engine run efficiently.

Key Responsibilities:

Departmental Oversight:

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- Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.
- Ensure KPI tracking, data visibility, and accountability in each department.

Process & Systems Leadership:

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- Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g.,
Lead Docket, Filevine, RingCentral, CallRail, G Suite).
- Optimize workflow automation and collaboration between Intake, CM, and Medical teams.

People Management & Performance:

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- Hire, onboard,



and coach department leads and hold them to performance-based metrics.
- Establish structured onboarding, cross-training, and succession planning systems.

Medical & Vendor Negotiation:

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- Lead medical provider negotiations, lien reductions, and ensure client medical management is
cost-effective and streamlined.
- Manage investigation resources, vendor contracts, and vendor KPI evaluation.

Operational Reporting and Decision Support:

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- Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision-
making.
- Present weekly scorecards across departments and identify areas of underperformance.

What Success Looks Like

• 90%+ of department KPIs hit consistently
• Increased case velocity without reducing settlement value
• Medical spend per case reduced by [X]% through better negotiation
• Investigations completed in < 3 days per case
• High team engagement, low turnover, clear org c

📌 Chief Operating Officer (México)
🏢 Legal Management Group
📍 México