At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, Application Integration, and NeoTalentLab. In order to continue our growth, we are seeking a Customer Support Specialist In this role, you’ll act as the front line of support for law firms using our legal technology and staffing services. This position requires strong communication, an understanding of legal workflows, and the ability to manage sensitive information with discretion and professionalism. By joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as a Customer Support Specialist? Check out the details below

Key Responsibilities:
- Serve as the primary point of contact for legal clients, providing timely, empathetic,



and accurate responses to inquiries via email, phone, and chat.
- Work with all parties involved (clients, insurances, medical providers, attorneys, etc) to give a prompt and idóneo solution to the case.
- Maintain organized records of all interactions with the parties involved, including all documentation and communication about the case, recording details of inquiries, complaints, and comments.
- Timely follow-up on case’s progress and provide prompt updates to the client/attorney.
- Ensure compliance with client confidentiality and security requirements at all times.
- Maintain a positive, professional tone that aligns with legal-industry expectations and compliance standards.

Jobs You May be Placed In:
- Case Manager: In this role, you will be responsible for managing legal cases , ensuring effective communication and compliance throughout the process.
- Intake Specialist: In this role

📌 Customer Support Specialist (Guadalajara)
🏢 Neostella
📍 Guadalajara