About our company

Confie is the largest independent personal lines insurance
agency and broker in the United States—serving customers nationwide. In 2010,
we established our Shared Services Center in Tijuana, Baja California, creating
a world -class operation built to efficiently support our customers, drive
innovation, and develop exceptional talent. Since then, our Mexico operation
has become a vital extension of our organization, strengthening the work that
powers our U.S. business and elevating the experience of customers across all
50 states. Today, more than 1,800 team members—both on -site and remote—help
fuel our success with a focus on quality, consistency, and operational
excellence.

Our growth reflects a deep investment in technology,
continuous improvement, and—most importantly—our people. We foster an
inclusive, fast -paced, and collaborative culture where employees are encouraged
to grow and build long -term careers with a company shaping the future of
insurance.

Learn more at www.confiemx.com

Job overview

Ensure an effective training experience aligned with




business needs by facilitating the technical, operational, and cultural
development of new employees through the implementation of adult -centered
learning methodologies, performance data analysis, and continuous content
improvement.

The Trainer serves as a key link between training and
operations, ensuring that training programs drive the preparation, integration,
and success of ambassadors in their roles.

RequirementsBachelor's
degree in education or related.
1 year
of previous experience in training or education -related fields (mandatory).
Advanced
English level (B2+).
Previous
experience in call center environments.
MS
Office: Word, Excel, PowerPoint (mandatory).

Job Responsibilities.

1. Report on the progress of the training group.

2. Audit calls, claims, and transactions of ambassadors
during the training.

3. Assign agents to operational supervisors upon completion
of training.

4

📌 Trainer (Call Center) (México)
🏢 Confie TA Admin
📍 México