ERP Back Office
Level: Senior (5–6 years of experience)
Work Mode: Hybrid (Onsite + Remote)
Schedule: Versátil (may require morning or afternoon shifts)
Language: English – Fully Bilingual (Mandatory)
Position OverviewWe are looking for a Senior IT Support professional with experience in ERP solutions to provide high-level technical support to both internal users and external clients. The ideal candidate will work in a dynamic, international environment, collaborating closely with global teams to ensure system stability and efficient issue resolution.
Key Responsibilities
- Provide Level 2 and Level 3 IT support to end users.
- Troubleshoot, analyze, and resolve incidents related to ERP systems.
- Manage and resolve support tickets within established SLAs.
- Communicate effectively with international teams and clients in English.
- Document incidents, solutions, and technical procedures.




- Contribute to continuous improvement of support processes.
- Adapt to flexible working hours and rotating shifts when required.

Requirements
- 5–6 years of experience in IT Support.
- Proven experience with ERP solutions.
- Fully bilingual English proficiency (spoken and written) – mandatory.
- Experience working in a hybrid (onsite + remote) environment.
- Availability for flexible schedules (morning or afternoon shifts).
- Strong communication skills and customer-oriented mindset.
- Ability to work independently and collaboratively in a team.

Nice to Have
- Previous experience in corporate or multinational environments.
- Additional knowledge of IT infrastructure, networks, or enterprise applications.
- Proactive attitude with strong problem-solving skills.

📌 Back office/ERP (México)
🏢 VISEO
📍 México