Roboyo is a category shaper in Agentic Automation. We help leading brands embed autonomous, AI‑powered agents into their workflows, processes, products and services so they can scale faster and operate smarter.
Built on a strong automation heritage, we focus on seamless integration of AI into enterprise level organization, not just proving concepts, but owning outcomes and driving value in every industry we are present. At Roboyo, you’ll join a integral team of builders, consultants and engineers that are top practitioners of taking solutions to the next level for clients in pursuit of excellence.
We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions. The ideal candidate will have a minimum of 1-2 years of experience in automation, with a strong analytical and problem-solving mindset. You should be eager to learn and grow in the field of consulting, with a passion for solving complex business problems and driving client success.
General: Responsibilities and tasks for this role
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- Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure.
- Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems
- Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients
- Collaborate with L1 support and development teams to address complex technical challenges.
- Conduct routine maintenance checks on existing automations to ensure optimal performance.
- Coordinate operations and maintenance activities for large client accounts
- Test and optimize the software design, code, and reusability of our automation artifa