We are a fast-growing company that is revolutionizing the world of SaaS platform and data in Latin America
CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.
It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that help our clients make better informed decisions. We are innovative, agile, and inspired by SaaS solutions and data – and we are looking for people that share those values to join our mission to build stronger businesses
The role:
We are looking for a talented and experienced Solutions Architect to join our Customer Success team.
The Solutions Architect is responsible for leading implementations for new or existing clients and serving as the focal point for ongoing account experience within their portfolio.
Their goal is to always build and maintain strong relationships, ensuring satisfaction, retention, and success for the accounts. They act as an intermediary between the client and all areas of the company, advocating for the needs of their portfolio's clients and assisting them in achieving their desired objectives.
Responsibilities
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- Product Knowledge: Develop a deep understanding of the company's products and processes to drive efficient and scalable implementation, propose the best solutions for each client's specific needs, and deliver training sessions.
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- Implementation: Responsible for implementing CIAL products, leading the stages of scope mapping and documentation, configuration, training, and go-live with clients. It is essential to understand the value the client expects from the solution to monitor and achieve the Time-to-Value.
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- Account Management: Manage a portfolio of clients, u
📌 Solutions Architect (Ciudad de México)
🏢 Cial Dun & Bradstreet
📍 Ciudad de México
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