We're looking for a Customer Service Representative with logistics experience to serve as the primary point of contact between assigned clients and warehouse operations at a New Jersey-based 3PL provider. You will own one to two client accounts, manage order flow from receipt through delivery, coordinate shipment routing, and handle all client communication with accuracy and speed.
This role requires someone who already understands how shipments work end to end. You are not being taught the fundamentals. You are expected to hit the ground running with a solid grasp of order processing, shipping documentation, retailer compliance requirements, and warehouse coordination.
Why You'll Want to Join
- You will be paid in USD (bi-monthly: every 15th and 30th)
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
- Own your accounts directly with clear responsibilities and minimal oversight
- Join a relationship-driven 3PL where operational accuracy and responsiveness are the competitive advantage
What You'll Work OnClient and Order Management
- Serve as the day-to-day point of contact for assigned client accounts
- Receive, review, and process incoming orders with accuracy before warehouse execution
- Ensure all order details are correct and complete prior to handoff
- Manage high-volume email and async communication across clients via email and WhatsApp
Shipment Coordination and Routing
- Coordinate shipment routing based on client and end-customer requirements
- Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco
- Handle routing instructions and ensure shipments are dispatched correctly and on time
Documentation and Logistics Administration
- Generate and manage bills of lading, shipping labels, and compliance documentation
- Ensure all shipments are fully document
📌 Customer Service Representative (México)
🏢 Hire Overseas
📍 México
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