Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
About the Role:
The Customer and Agent Solutions (CAS) Training team supports new hire onboarding and ongoing talent development by partnering with supervisors and coaches to deliver effective training experiences. The team also plays a key role in change management, supporting the adoption of new products, platforms, processes, and behaviors aligned with CAS business priorities.
The Internal Trainer serves as the primary point of contact for an assigned CAS sub-segment, facilitating the first week of new hire training and supporting leaders who deliver technical training.
This role provides train-the-leader/coach support, manages low-complexity content updates, gathers feedback, supports training records and reporting, and occasionally facilitates technical training modules to ensure consistency and quality across learning delivery.
Key Responsibilities:
- Deliver and facilitate learning solutions for supervisory and professional-level Service Operations audiences using a variety of instructional methods and technologies.
- Create a positive learning environment that drives behavior change and measurable business results.
- Plan, prepare, and execute training programs, including gathering and organizing all required learning materials.
- Oversee trainees throughout training sessions and provide timely, constructive feedback to both participants and their supervisors.
- Partner with business stakeholders by participating in meetings, huddles, and town halls to identify learning needs and im
📌 Internal Trainer (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.