About the Role
Representative, MXO Menu Updates, you will be the primary architect of a Merchant’s digital storefront. You will balance technical precision in menu management with high-level hardware troubleshooting. This role requires a "Product Expert" mindset—someone who can navigate complex internal tools while providing an empathetic, world-class support experience through Inbound, Outbound, and Email channels.

Core Responsibilities

-
- Menu & Storefront Excellence

-
- Execute precise menu updates and modifications (Modifiers, pricing, and photos).
- Guide merchants through the DoorDash Portal, empowering them to manage their digital business effectively.
- Maintain a high level of attention to detail when reviewing and verifying sensitive account information.

-
- Specialized Hardware & Connectivity Support (Tablet Backup)

-
- Serve as the primary backup team for Tablet Support, performing end-to-end troubleshooting for merchant devices.
- Identify and resolve software and hardware issues, including network connectivity, application errors, and power issues.




- Guide merchants step-by-step through technical resets and hardware credentialing.

-
- Operational Mastery & Documentation

-
- Navigate and manage multiple platforms simultaneously (multitasking expertise).
- Adhere strictly to established workflows, operational procedures, and quality standards.
- Ensure every interaction is documented with professional-grade notes to maintain a "Single Source of Truth" for the merchant's history.

-
- Relationship Management

-
- Demonstrate "Customer Passion" by building trust with restaurant owners and managers.
- Provide accurate, valid, and complete information using approved DoorDash methods and tools.
- Handle escalations with professionalism, empathy, and a focus on positive outcomes.

-
- Investigative Thinking - Ability to independently investigate cases end-to-end, verify information through the proper channels, and reach the most accurate solution

📌 Representative, MXO Menu Updates (México)
🏢 Doordash
📍 México