We’re looking for an IT Regional Services Team Lead to serve as the technical authority and strategic partner for driving user success across the Americas region. This role proactively shapes the user experience by leveraging advanced technologies, optimizing service delivery processes, and aligning technical solutions with business objectives. You will combine deep technical expertise with consultative leadership to translate user goals into measurable outcomes, ensuring rapid, meaningful resolutions and fostering long-term adoption.

As a trusted advisor, you will collaborate with IT engineers, cybersecurity experts, business stakeholders, and global product teams to design and implement tailored solutions. You will also play a critical role in service innovation, identifying opportunities to automate workflows, enhance security posture, and improve operational resilience.

What you’ll be doing:

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- Provide high-level user support with a focus on ownership and follow-through with every interaction.
- Work closely with global DT&T;, Applications,



and Cyber Security teams to ensure enterprise resolutions.
- Lead root cause analysis for recurring issues and drive preventive measures.
- Oversee deployment and lifecycle management of enterprise technologies, including but not limited to Microsoft Autopilot, Intune, and advanced endpoint security solutions.
- Act as the primary escalation point for complex technical issues, including cross-platform integrations and security incidents.
- Maintain accurate records of incidents and resolutions to analyze trends and implement proactive measures.
- Identify and implement automation opportunities to reduce manual effort and improve efficiency.
- Research emerging technologies and assess their applicability to regional operations.
- Champion process optimization initiatives, leveraging ITIL and DevOps principles.
- Lead cross-functional projects and coordinate with integral teams for seamless execution.

What we’re looking for:

📌 IT Regional Services Team Lead (México)
🏢 Flora Food Group
📍 México