The Learning & Development Specialist supports the planning, coordination, and execution of training programs by managing training calendars, coordinating logistics, overseeing trainingârelated inquiries, and supporting data collection and reporting activities. This role enables consistent program delivery and effective communication across training stakeholders, facilitators, managers, and participants.

This position operates with a high degree of autonomy within defined processes and serves as a central operational support function for learning and development initiatives. This role reports directly to General Resource Center leadership at the Mexico office, with a dotted-line reporting relationship to the functional leader, Sales Training Program Lead, based in Fort Worth, Texas.

What our Learning & Development Specialist do:

Training Operations & Program Coordination

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- Manage and maintain training calendars, ensuring accuracy, completeness, and timely updates.
- Load and administer training sessions within calendaring or scheduling systems.




- Coordinate scheduling and logistics with facilitators, subject matter experts (SMEs), and internal stakeholders.
- Communicate training logistics, confirmations, reminders, and postâsession followâups to participants and managers.

Inbox, Ticket & Request Management

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- Own and manage the designated training or academy inbox.
- Respond to trainingârelated ticket requests and inquiries professionally and within defined service expectations.
- Track inquiries through resolution and escalate issues when needed to ensure timely closure.

Data Management & Reporting

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- Collect, compile, and maintain training attendance, participation, and survey feedback data.
- Generate and distribute standard and ad hoc reports on training effectiveness and operational metrics.
- Support continuous improvement initiatives by ensuring data accuracy and visibility.

Stakeholder Communication & Support

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- Serve as a primary operational

📌 Learning & Development Specialist (Guadalajara)
🏢 TTI
📍 Guadalajara