? Regional Customer Care Manager – Growth MarketsAt IPF Digital, we’re looking for a Regional Customer Care Manager to lead and elevate our Customer Operations across Mexico, Australia and Czech Republic.
This is a highly impactful role where you’ll drive customer experience, operational excellence and growth, working closely with cross-functional and international teams.
? What you’ll doYou’ll act as a functional leader across markets, ensuring our Customer Care operations are best-in-class:
- Drive customer growth and performance, identifying new opportunities across markets
- Lead process improvement initiatives to enhance efficiency, quality and scalability
- Analyze performance data and translate insights into actionable improvements
- Ensure consistent, high-quality service across internal teams and outsourcing partners
- Promote technology-driven, self-service solutions to optimize operations
- Collaborate with integral stakeholders to implement impactful projects
? Customer & Operational Impact
- Place customer experience and innovation at the center of everything
- Ensure teams deliver exceptional service standards
- Standardize and optimize processes across regions
- Balance growth with cost efficiency and sustainability
? Leadership & Influence
- Act as a coach, mentor and influencer across markets
- Support Country Managers to get the best out of their teams
- Build a culture of ownership, curiosity and continuous improvement
- Inspire teams to think bigger: “Why not? Let’s do it.”
? What we’re looking for
- Strong experience in Customer Service / Collections / Customer Operations
- Proven ability to lead teams or influence across functions
- Experience driving process improvement and operational efficiency
- Strong analytical mindset and data-driven decision making
- Excellent communication skills in English (fluent)
- Background in digital financial services (preferred)
? Key strengths for success
- Customer experience mindset
- Process improvement f
📌 Regional Customer Care Manager Growth Markets (Ciudad de México)
🏢 Ipf Digital
📍 Ciudad de México
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