About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role
The Senior Tools & Metrics Sr Manager is responsible for translating business problems into structured technical solutions, defining a integral tooling roadmap, and ensuring that data flows, workflows, and reporting frameworks are clean, automated, and auditable across Operations functional areas,



guaranteeing that teams have the best tools and processes to perform their work in a scalable, reliable, and automated manner, driving initiatives and executing with speed, accuracy, and consistency across all markets.Key Responsibilities
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- Own and scale the Business Operations tooling ecosystem, including Customer Relationship Management systems, automation platforms, compensation tools, and reporting frameworks.
- Translate business requirements into clear technical specifications, workflow designs, data models, and automation rules.
- Design and maintain end-to-end workflows, such as lead flows, approval processes, routing logic, scoring models, and automation layers.
- Monitor data quality and system performance, proactively identifying root causes and implementing permanent solutions.
- Build and maintain reporting frameworks used by Sales Operations, Financial Operations, and country leadership to ensure metric consistency worldwide.
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📌 Tools and Metrics Senior Manager (México)
🏢 Payjoy
📍 México