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Administrative & Customer Service Coordinator (Plant – Querétaro, Mexico)
Position Summary
The Administrative & Customer Service Coordinator is responsible for overseeing and optimizing the plant’s administrative operations, including order management, billing processes, customer service, and cross-functional coordination.
This role serves as a key liaison between customers, sales, and internal operational teams (production, planning, quality, and logistics). The position requires a high level of autonomy, strong organizational and analytical skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment.
Key Responsibilities
Administrative & Financial Coordination
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- Oversee accounts receivable and accounts payable processes
- Validate billing accuracy and resolve complex discrepancies
- Generate and manage purchase orders
- Maintain accurate and up-to-date customer records
- Develop and present administrative and operational reports to Plant Management
- Identify process improvement opportunities and implement controls
Customer Service & Order Management
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- Coordinate and manage customer orders within ERP systems
- Ensure on-time and accurate order fulfillment (OTIF)
- Act as the primary point of contact for customer inquiries and escalations
- Analyze customer issues and drive resolution in coordination with internal teams
- Maintain strong communication with Sales, sharing updates and improvement opportunities
- Monitor order flow and proactively address potential delays
Operational Coordination
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- Act as a liaison between production, planning, logistics, and quality teams
- Participate in operational meetings (production reviews, planning meetings, etc.)
- Align operational priorities based on customer requirements
- Identify bottle