Collection Team Leader
Who are we?
IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.
Our organizational purpose is to build a better world through financial inclusion, and we see the role Collections Team Leader as being critical in shaping and persevering our organizational culture that is centred around our purpose.
At IPF Digital we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.
You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.
The role
The primary goal of the Collections Team Leader is to oversee and guide the team of collection agents, ensuring that daily operations are executed efficiently and effectively in line with company standards.
This role involves supervising the team's performance, supporting adherence to collection protocols, and fostering a high-performing environment. Additionally, the leader will develop and implement new strategies and innovative approaches to improve collection rates, enhance team productivity, and maximize recoveries. By continuously analyzing operational processes and exploring new opportunities, the role aims to drive ongoing improvements and ensure the team contributes positively to the company's financial goals.
The responsibilities
Team Supervision and Performance Management:
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- Lead, motivate, and develop collection agents to achieve individual and team goals.
- Monitor team performance metrics and initiate coaching or corrective actions as needed.
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- Conduct regular one-on-one meetings to provide feedback and support professional growth.
Operational Oversight:
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- Ensure daily collection activities are executed efficient
📌 Collection Team Leader (Ciudad de México)
🏢 Ipf Digital
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.