Company Description

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations. Ennismore is a joint venture with Accor, founded in 2021.

And now, Hyde is making its big debut in Mexico bringing the music and festival spirit to Mexico City.

What you’ll do…

- Lead daily Front Office operations including reception, guest services, concierge, bell desk and overnight operations, delivering a consistent Hyde brand guest experience from arrival to departure.

- Coach, schedule and develop the front office team, fostering a culture of warm, personalized and anticipatory service.

- Monitor and manage room inventory, upselling strategies, arrivals, departures and VIP handling in coordination with Revenue and Housekeeping.

- Handle guest feedback, complaints and service recovery with empathy, urgency and ownership, ensuring full resolution and guest satisfaction.

- Oversee night audit processes and ensure accuracy of daily revenue reports, room charges and accounts.

- Ensure compliance with all Front Office SOPs, brand standards, data privacy policies (GDPR/local law) and credit policies.





- Coordinate closely with all operational departments to ensure seamless guest journeys and smooth inter-departmental communication.

- Support pre-opening Front Office setup: system configuration, SOPs, team training and pre-arrival communication protocols.

Qualifications

What we are looking for:
- Minimum 4–6 years of Front Office experience in a hotel, with at least 2 years in a supervisory or management role.

- Degree or diploma in Hospitality Management or equivalent experience.

- Strong command of hotel PMS (Opera or similar) and guest management systems.

- Passionate about guest experience with the ability to inspire the same passion in the team.

- Excellent communication and problem-solving skills; composed and decisive under pressure.

- Full professional proficiency in English and Spanish is required.

Additional Information

- A competitive package and plenty of development opportunities.

- Join an innovative and fast-growing international group committed not only to building new hotels but also to building a general brand.

- The opportunity to challenge the norm and work in a creative and rewarding environment.

- Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.

- Great discounts at all Ennismore and Accor hotels.

- Many opportunities for progression and change as part of a global family of brands.

- Regular team gatherings, from our team-building activities to our end-of-year celebration; We work hard, but we know how to have fun!

- Job-Category: Rooms
- Job Type: Permanent
- Job Schedule: Full-Time

📌 Front Office Managger (Ciudad de México)
🏢 AccorHotel
📍 Ciudad de México