Orion, A Concord Company is a leading provider of credit administration and loan servicing solutions in capital markets, delivering innovative financial technologies that support a wide range of specialty finance clients. We are on a mission to transform the way servicing platforms operate through cutting-edge tools, robust support, and a client-first mindset.
As Commercial Collections Supervisor is responsible for overseeing all collection activities and ensuring optimal performance of the 1-90-day delinquency team. This role focuses on supervising and training staff, reviewing contracts, and coaching team members to enhance their collection effectiveness. The supervisor conducts interviews, manages performance reviews, addresses complaints, and removes operational roadblocks to support team success.
As the primary point of contact for client-related collection issues, the supervisor provides guidance and recommendations on accelerated collection efforts when necessary. This role also manages the delinquency portfolio by building and updating reports,



and leading delinquency calls directly with clients to drive resolution and recovery.
Supervisory Responsibility
- Supervisory of a team of 9-15 employees
- Conduct 1:1 meetings with team members on a weekly/bi-weekly basis.
- Performance reviews and disciplinary warnings (write-ups) offering constructive feedback
- Motivate team by keeping them updated on KPI successes as well as items that need attention.
- Maintain employee schedules, tracking vacation time and scheduling to ensure adequate coverage.

Key Responsabilities
- Performance Ownership: Accountable for the results of all collection activities within the 1-90-day delinquency team. Ensure team consistently mees or exceeds performance expectations.
- Staff Development: Trains and coaches team members to enhance collection techniques and overall performance.Conducts call audits and contract reviews to guide effective collection strategies.
- Team Leadership:

📌 Commercial Collections Supervisor, 1-90-days (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México