As a People Solutions Center Operations & Benefits Specialist, you will manage employee inquiries, maintain accurate HR records, and prepare employment-related documentation in Workday and local systems. You will ensure timely, high-quality HR service delivery, compliance, and operational excellence, while leveraging HR data to provide insights on the workforce metrics, HR activities, efficiency and costs.

Key Responsibilities Inquiry Handling

Respond to routine and complex employee inquiries related to the employee life cycle, contracts, and data

Route specialized or escalated inquiries to appropriate teams or resources

Maintain service excellence and confidentiality in all communications Document Preparation

Draft and process employment contracts, addendums, and other HR documents.

Ensure documentation aligns with legal requirements and internal policies.

Collaborate with HR Business Partners for approvals, e-signatures and updates HR Data Management

Maintain and update employee records in Workday and local HR systems

Ensure data accuracy, consistency and compliance with integral and local standards

Support data audits and reporting activities.

Responsible for updating procedures and work instructions Benefits Administration

Implement, execute and maintain HR benefits programs, including health, retirement and other ancillary offerings





Implement and execute HR programs of specialized nature to continuously improve all HR processes and procedures and enhance use of HR data for reporting, analytics and workforce planning.

Required Skills & Qualifications

Technical Skills

Proficiency in Workday and HR case management systems

Strong understanding of HR data structures and document workflows

High proficiency in Microsoft Office (Word, Excel, PowerPoint) Communication & Service

Very good written and verbal communication skills in French, English and Spanish

Strong customer service orientation and problem-solving skills

Strong interpersonal and communication skills; approachable, service-minded and proactive

Ability to manage sensitive information with discretion Organizational Skills

Highly organized and able to manage multiple priorities with attention to detail and accuracy

Ability to prioritize tasks and manage multiple deadlines

Experience working in a fast-paced, service-oriented environment Preferred Qualifications

Bachelor's degree in Human Resources, Business Administration, or a related field

Prior experience in HR operations environment as an HR Specialist or in a similar HR role

Knowledge of employment laws and HR compliance practices.

📌 HR Management Development Coordinator H/F (Ciudad de México)
🏢 Galderma
📍 Ciudad de México