Give Me the Basics!
Location: On-site in Hermosillo, Sonora
Schedule: Full-time, 5 days per week with 9.5-hour shifts and 2 days off
Operating Hours: 5:00 AM - 11:00 PM (Sonora Time)
Pay: Up to $20,000 MXN monthly
Base Salary: $16,000 MXN
Performance Bonus: Up to $4,000 MXN
Training: Paid training, Monday-Friday, 6:00 AM - 3:36 PM
Requirements:
High School Diploma or GED
Fluent English and Spanish
Typing speed of 30 WPM or higher
Comfortable using multiple systems while assisting customers
Customer service or call center experience preferred
What You'll Do
As a Customer Service Representative, you'll support customers with:
Missing orders
Returns and exchanges
Refund requests
Website access issues
General account and service inquiries
You'll use your communication and problem-solving skills to deliver a positive customer experience and help resolve issues efficiently.